Beginning Thursday, Jan. 16, Dothan Utilities will begin taking online payments though a new payment processor, MyUsage.
According to city officials, if customers have a browser bookmark or shortcut for the previous processor, Click2GovCX, they may be automatically redirected to the new website at www. myusagepayments.com/utility/aldot.
The city will begin by offering the ability to make one-time payments by credit or debit cards or e-checks without a convenience fee. In the near future, additional options will be available to save payment methods, manage auto-pay preferences, view billing statements, monitor use and to participate in a prepayment program.
In the upcoming February bill, customers will receive notification of new features that will be coming soon.
The change in processors coincides with the implementation of Dothan Utilities’ new Automated Metering Infrastructure system.
Late last year, Central Square, which operates the processor Click2GovCX, informed city officials of a data breach that may have exposed sensitive personal and financial information of thousands of Dothan Utilities customers. The city sent letters to customers this week outlining the incident and offering a year’s credit monitoring at no charge.